Bank of America experienced technical issues with its mobile applications on Wednesday, leaving many account holders unable to access their online accounts or seeing zero balances when they did log in. The Charlotte-based bank acknowledged the problem in a statement, stating that some clients were having trouble accessing their accounts and balance information, but that the issues were being resolved. Despite the inconvenience, Bank of America apologized for the disruption.
Users took to social media to express their frustrations, with some joking about their disappearing money and one user even humorously suggesting they would start hiding their money under the mattress. DownDetector reported that between 5,000 to 20,000 Bank of America users experienced outages, affecting online, mobile, and ATM users.
The incident occurred shortly after a massive Verizon outage that affected thousands of users across the U.S., leading to comparisons and jokes on social media. Bank of America users who reached out to customer service were told that the problem was a “glitch” being worked on. Despite the inconvenience, it appears that most of the issues were resolved relatively quickly.
This incident highlights the growing reliance on digital banking and the potential disruptions that can occur, affecting thousands of users across the country. Both Bank of America and Verizon faced technical challenges this week, reminding users of the importance of having backup plans and being prepared for unexpected outages.
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